Mental Health Outpatient Services & Community Services: Patient Appreciation Day

Our Mental Health Outpatient Services along with our Community Services is teaming up to for a special summer BBQ for all our patients here in Scarborough.

Our staff take pride in the care we give our community and it is only fitting that we share this pride by giving back in more ways than our regular 9-5.

So to kick off the summer season we would love to invite all staff and patients to this years event.  (see flyer below)

Date:  Wednesday, June 28th, 2017

Location:  Thomson Memorial Park – Picnic Area D

Time:  1:00PM-4:00PM

If you are interested in attending please see contact number below.  Food will be provided with a slew of games and prizes to be won!

 

patient appreciation day flyer (8230)

 

 

MSW Seminar Series

It has been an exciting time here at Scarborough Rouge Hospital (SRH) over the past few months. Considering SRH’s commitment to clinical social work education, the department of mental health has been fortunate to have several wonderful Master of Social Work (MSW) students join our team for practicum placements.  These students, along with their field instructors have had and will continue to have a huge impact on our clients, colleagues and the Scarborough community at large.

Recently, a new initiative, entitled, ‘MSW Seminar Series’ has taken off!

What is the MSW Seminar Series?

Recognizing the importance of clinical education, MSW students from the mental health department are invited to gather for one hour each month to openly discuss practicum experiences.  Students are encouraged to discuss how theoretical classroom learning is applied in front line clinical work.  Student are asked to engage in self- reflective practices in order to identify areas of desired and continued development as this seminar series is a place for learning and development to take place.  Given that MSW students are our soon to become colleagues, Jawad B, MSW Educational Coordinator and Melissa D, Social Worker at AOP create an open, fun and warm environment which serves to empower students to  discuss new insights, improvement opportunities and to ask questions!

In the process of continued development and implementation, the MSW Seminar Series provides students the opportunity to increase their knowledge on quality-based social work standards.  Seminars provide pertinent knowledge about Evidence Based Practices and the importance of same in clinical practice, research and policy.  Given that on-going evaluation and feedback is something that us social workers value, student feedback is sought at the conclusions of each seminar.  This feedback is thoroughly taken into consideration as development and implementation of this program continues

-Melissa Donohue, Social Worker

3 in the Key (March/April)

Sorry for the delay.

A lot of changes happening at TS(R)H.  We all hope that these changes will maintain the exceptional care we provide to our community as well as push forward with the innovative visions we have put into place.

That being said, here is a semi-late post of 3 in the Key (March/April)

 

So what do these 3 stars have in common?

 

Introducing 3 Key staff members of the MH team at the Scarborough Sites……

(**Click on any of the underlined links for more information**)

 

Nancy R. (Secretary at MH Adult Out-Patient Clinics, 1225 Kennedy Rd.)

Nancy1

 

What is your best childhood memory?

Summers in Portugal

Who would play you in the movie adaptation of your life?

Angelina Joile

What do you feel most proud of?

My three wonderful children

If you could travel anywhere, where would you go and why?

Bora Bora, love the peace of nature and the water

What are your top three favorite books and why?

Receipe books – love to cook and bake,  try new things

If you were prime minister, what is the first thing you would do?

Created programs to support people in need (poverty, disability, single parents, mental health)

What is your favorite part of your job?

My fellow co-workers and patients make me love to work here. I love making people smile.

How long have you worked at TSH?

16 ½ years

How would your friends describe you?

Easy going, friendly, caring, helpful and dependable

What does a perfect day look like to you?

at the cottage, waking up and having my coffee looking out at the lake. Going kayaking on the lake, followed by a BBQ with family and bon fire with a few glasses of wine. lol

What is a skill you’d like to learn and why?

Crisis training, CPR, De-escalating conflict and  info sessions on specific illnesses to increase my understanding and ability to serve my patients.

Fill in the blank: If you really knew me, you’d know_____.

I like to cook

What’s your favorite type of cuisine?

I love a variety, love to try different culture cuisine. I love Indian, Italian, Chinese, Portuguese, greek etc.

Who did you first see live in concert?

Bon Jovi

What’s the 1 thing you’ve waited in line the longest for?

Passport

If you could choose 1 amenity to add to the workplace, what would it be?

Renovate office, a nicer waiting area for patients and no carpet.

What other languages do you know?

Portuguese, understand Italian, Spanish. My patients teach me how to greet them in their language, Polish, Greek and Cantonese.

Do you have any hobbies?

Cooking, and I love the out doors

Which of your 5 senses is the strongest? How about weakest?

Strongest:  Taste

Weakest: sight (I wear glasses lol)

What was the most incredible exotic place you’ve ever traveled to?

Being a single mother, I can’t afford to travel but would love too. I went to Aruba

 

Steve T. (Case Manager, Community Programs Assertive Community Treatment Team, 2425 Eglinton)

steve

What is your best childhood memory?

My Grandmother cooking in the kitchen.  I was just in awe of how many dishes she was able to make.

Who would play you in the movie adaptation of your life?

Paul Sun-Hyung Lee (of Kim’s Convenience) – he seems to channel how I look only he carries it better!

What do you feel most proud of?

At home: My family.

At SRH: Having the privilege of working at the community programs site with some of the best people I have ever met.  Their sense of caring and compassion for clients and colleagues are what I feel most proud of.

If you could travel anywhere, where would you go and why?

I would love to take a cross-country trip across Canada as there is so much to love about our wonderful nation that I haven’t yet had the opportunity to experience seeing it from coast to coast.

What are your top three favorite books and why?

A Wrinkle in Time: This was the first book that made an impression on me in grade 3 and got me interested in the Sci-Fi genre.

The Art of Racing in the Rain: An unexpected book where the author tells the story from an auto-racing loving golden retriever’s perspective and how we develop our inextricable connections with our beloved canines.

Ordinary Moments – The Disabled Experience: A wonderful book of compiled individuals’ accounts of their struggles with various disabilities in their daily lives.

If you were prime minister, what is the first thing you would do?

I would ensure there are more supportive housing resources for people who are at-risk.

What is your favorite part of your job?

Seeing over time how individuals we work with tap into their own strength and resilience to forge ahead and reach their recovery goals.

How long have you worked at TSH?

18 years

How would your friends describe you?

Thoughtful, helpful, with an ok sense of humour.

What does a perfect day look like to you?

Waking up to a warm, sunny spring day and going for a drive with no particular destination in mind and no place I have to be at.

What is a skill you’d like to learn and why?

I would really like to learn to play the guitar as it seems so versatile to be able to take it wherever you want and to play a tune either for yourself or to entertain others.

Fill in the blank: If you really knew me, you’d know_____.

I really like to watch improvisational comedy.

What’s your favorite type of cuisine?

Yes! Cuisine is my favorite…. any.  As long as it’s cooked with care and love.

Who did you first see live in concert?

I think the first concert I saw live was when I was in school and went on a field trip to see the Toronto Symphony Orchestra.  The amazing richness of the live sounds subtle and loud made quite an impression on me.  As for the first live concert I paid money to see, I believe it was Genesis (the band).

What’s the 1 thing you’ve waited in line the longest for?

I seem to remember it was for Krispy Kreme doughnuts when they first opened in Mississauga.  I waited with some friends for two hours to try those “super-delicious” warm classic glazed wonders.  Ahhhh memories……  (see #13)

If you could choose 1 amenity to add to the workplace, what would it be?

Individual hvac controls for each office

What other languages do you know?

Cantonese

Do you have any hobbies?

Aside from food…..?  Does barbecuing count?!  I do like to work on/geek out on cars, music and woodworking.

Which of your 5 senses is the strongest? How about weakest?

I think my strongest sense is of hearing, my weakest – smells.

What was the most incredible exotic place you’ve ever traveled to?

China was amazing as I’ve never been to mainland China until we went there to adopt our eldest son Justin.  The sheer numbers of people in the cities were incredible as was the Great Wall.

 

Ashley M.  (RPN/Case Manager, Community Crisis, Birchmount Campus)

Ashley1

What is your best childhood memory?

Skiing with my grandfather

Who would play you in the movie adaptation of your life?

Cameron Diaz

What do you feel most proud of?

My nursing career

If you could travel anywhere, where would you go and why?

If I could go anywhere, I would travel to Africa. I would really enjoy helping the communities and going on an adventurous safari!

What are your top three favorite books and why?

I don’t have much time to read, however when I do get a chance I enjoy reading Jodi Picoult novels. One of my favourite is “House Rules” which is about a child with Asperger’s syndrome that finds himself involved in a murder. Very intense, had me reading for hours.

If you were prime minister, what is the first thing you would do?

Put more money in to mental health programs in the community

What is your favorite part of your job?

Being a positive influence in my patients lives.

How long have you worked at TSH?

Since 2005, I started on 3C medicine at the general campus

How would your friends describe you?

Well, I asked my friends this question and got many interesting answers…I will go with “Hardworking, genuine, passionate and empathetic”

What does a perfect day look like to you?

Hiking with my dog, cooking a new meal and killing it at the gym!

What is a skill you’d like to learn and why?

How to have better control of a motorcycle so I could get my full M license this year!

Fill in the blank: If you really knew me, you’d know________.

I love ice cream!

What’s your favorite type of cuisine?

I enjoy food in general… but would have to say italian.

Who did you first see live in concert?

The Backstreet Boys

What’s the 1 thing you’ve waited in line the longest for?

Tim Hortons… otherwise I don’t do lines!

If you could choose 1 amenity to add to the workplace, what would it be?

Be able to open the windows in the crisis office on 3B so we could get fresh air

What other languages do you know?

Sadly, none

Do you have any hobbies?

Cooking, hiking with my dog, the gym and travelling

Which of your 5 senses is the strongest? How about weakest?

Strongest- Smell Weakest- Hearing…however maybe I have selective hearing!

What was the most incredible exotic place you’ve ever traveled to?

Been to many places but I would say Santorini, Greece

 

 

Mental Notes would like to thank Nancy, Steve & Ashley for this months contribution.  You are all Key players in our department.

 

Patient Experience Week at Scarborough & Rouge Hospital

FullSizeRender

 

This April 24 – 27th, 2017, Scarborough & Rouge Hospital will be having Patient Experience Week, an annual event that celebrates health care staff impacting the patient experience everyday. Patient Experience Week provides a focused time for our hospital to celebrate accomplishments, re-energize efforts, and honour those who make a difference in the patient experience. From nurses and physicians, to support staff and executive professionals, to patients, families, and communities served, we hope to bring everyone together.

 

Why Participate in Patient Experience Week?
By supporting Patient Experience Week, Scarborough and Rouge Hospital shows our employees that we appreciate their hard work and encourage their continued efforts on behalf of patients. This week is a great way to enhance patient and staff relations, increase hospital morale, and improve communication.

 

How will our hospital be celebrating?

Our three-site team is collaborating on a series of hospital-wide events that invite participation from all staff, volunteers, patients, and families. Our schedule of events for this year is as follows:

 

Patient Experience Week Kick-Off Ceremony | Monday April 24, 2017| 12:00-1:00p.m all sites

Every SRH site will host an opening ceremony to kick-off the start of Patient Experience Week. This ceremony will include celebratory remarks from a member of our senior management team, opportunities for all staff to sign a hospital-wide pledge towards providing a quality patient experience, and light refreshments. Members of the community and local media are invited to participate and celebrate in its hospital’s commitment towards continued efforts to improve health care on behalf of patients and families. The hospital-wide pledge to patient experience will be proudly displayed in our main entrance areas for all members to reflect, acknowledge, and celebrate.

 

“Honouring Our Patients” Day | Tuesday April 25, 2017 | 9:00-12:00 all sites

Our patients and families are a central part of our hospital community and help us continually improve our standard and quality of care. “Honouring Our Patients” Day is a way for our hospital to thank our patients and families for giving us the opportunity to deliver the best care possible. Staff and senior leadership will welcome and greet patients and families at main entrances of all three sites, personally thanking them with a token of appreciation, and expressing their commitment to a quality patient experience.

 

Celebrating Quality Care Rounds | Wednesday April 26, 2017

Over the years, every hospital unit and program has worked towards providing high quality care for patients and families. Celebrating Quality Care Rounds is a unique opportunity for program and unit level teams to showcase the great work they have been doing to senior leadership, celebrate their achievements, and re-energize efforts. Program areas and unit level teams choose what they would like to highlight, which may include, but are not limited to: increased compliance with infection control, excellent patient satisfaction survey results, implementation of new practices/policies to improve quality of care, and/or improved communication methods with patients and families.

 

Patient Family Advisor “Roadshow” | Thursday April 27, 2017

At SRH, Patient Family Advisors (PFAs) demonstrate our hospital commitment towards the highest level of Patient & Family Centred Care. PFAs are volunteers who are past SRH patients and/or family members of SRH patients. Collaborating closely with hospital staff on committees and projects, PFAs harness the power of their patient story and perspective to improve the way healthcare is delivered. On this day, PFAs join hospital staff in sharing the impact of their work on the quality of healthcare at SRH, thank staff for their efforts in patient and family centred care, and provide resources that enable program areas to recruit their own PFAs. This event celebrate both the positive impact that health care providers and PFAs have made and continue to make at this hospital.

 

Patient & Family Centred Care (PFCC) Huddles | Monday April 24 – Thursday April 27, 2017

Program and unit level huddles are a key way for staff to stay informed, review work, make plans, and move ahead quickly in a fast-past health care environment. During Patient Experience Week, the Office of Patient and Family Centred Care (PFCC) will provide teams with activity materials that can be used to facilitate thinking, collaboration, and discussion around providing a quality patient experience. Activity topics for huddles may include inviting teams to reflect on program area practices that align with key PFCC principles, review a patient story and its impact on quality of care, or brainstorm how to effectively partner with patients and families in discussing plan of care. The hope is that these PFCC huddles during Patient Experience Week will help build and reinforce a culture of thinking and practice focused on supporting a quality care experiences.

 

If you would like more information or are interested in participating in any of the events please contact us prior to Monday April 17, 2017.

 

Contacts:

Kristy M, MSW RSW

Manager, Patient and Family Centred Care (PFCC)

kmacdonell@rougevalley.ca

 

Ettsa P, MSW, RSW

PFCC Steering Committee Co-Lead

epapalazarou@tsh.to

1st Break 2nd Break

One trait of a successful blog is content.  This new segment will be broken up in two parts.  1st Break, which focusing on articles & news related to mental health.  2nd break, focusing on current events affecting our community.

1st Break

Can You Really Solve Mental Health Problems With an App? – (Beth Skwarecki-Vitals via Lifehacker)

If you’re struggling with a problem like anxiety or depression, making an appointment with a professional may be the last thing you feel up to doing. Apps and online services promise that help is just a few taps away, and in some cases they may be the right choice for you.  continue to article…

 

Why DIY solutions for mental health are on the rise in Toronto – (Michelle Da Silva-Now Toronto)

Eighteen years ago, Shelley Marshall attempted suicide. The writer, performer and mental-health advocate survived, but when it came time to get help, she felt like resources were limited. She wasn’t welcome into a suicide survivors group because her illness wasn’t deemed severe enough. She tried another group for children of survivors (Marshall’s father died by suicide), but also had trouble getting in. After an eight-month wait, she was finally admitted into a program at CAMH.  continue to article…

Video:  No Fixed Address: Rental market for Torontonians on disability ‘absolutely horrible’ – (CBC News)

 

CAMH’s Queen Street Expansion Breaking Ground This Fall – (Greg Lipinski-Urban Toronto)

A proponent team has been awarded a contract for the development of Toronto’s CAMH Phase 1C on Toronto’s West Queen West. Infrastructure Ontario and the Centre for Addiction and Mental Health (CAMH) have selected a consortium named ‘Plenary Health CAMH’ to carry out the development of two new buildings within CAMH’s 27-acre Queen Street campus, which is bounded by Shaw Avenue on the east and White Squirrel Way on the south and west ends. continue to article… 

 

2nd Break

2 new cases of Mumps confirmed in Toronto, total up to 28 cases – (680 News)

Toronto’s total number of confirmed mumps cases grew to 28 Tuesday, with two more cases from the Toronto District School Board testing positive for the virus.  The outbreak began last month and an investigation was launched after 14 people tested positive for the virus. continue to article…

Mayor John Tory’s executive committee approves plan for $3.35 billion one-stop Scarborough subway – (Jennifer Pagliaro –the Star)

With no certainty on funding from other levels of government or certainty on costs, Mayor John Tory’s executive committee supported moving ahead with a one-stop subway extension in Scarborough Wednesday.  While critics called the plan estimated to cost at least $3.35 billion an “albatross” that is destined to be a “colossal mistake,” Tory and supporters said they were “diligently” moving ahead with the plan as promised while contradicting evidence from city staff on the benefits of a subway. continue to article…

Are Toronto’s new green bins working?  Dead raccoons may hold the answer – (Jeff Gray –The Globe and Mail)

Suzanne MacDonald, an associate professor of psychology and biology at York University, does research on all sorts of exotic creatures, including apes, lions and even the pandas at the Toronto Zoo. But her work on that infuriatingly ingenious masked urban pest, the raccoon, inevitably gets all the attention. For her current project, every few months she takes a baby scale and a measuring tape and writes down the weight and length of up to 20 frozen, dead raccoons, collected by city staff after run-ins with cars. continue to article…

 

Feel free to comment on any of the linked articles!

-Mental Notes